FAQs

WE KNEW YOU WOULD ASK, SO WE ALREADY ANSWERED
We want you to feel confident from the very first click until the moment you receive your package from our brand. That is why we have gathered answers to frequently asked questions and even a little more. If something is missing, just message us on Instagram - @sunandsea.brand, we are always here for you.
ORDER
How to choose the right size?
Each product page on the website features a convenient size guide for women, men, and children. If you are in doubt, just message us on Instagram and we will find the perfect option together. If the standard sizing doesn't fit, we can offer custom tailoring for an additional fee. This is also arranged via Instagram.
Can I order the bikini top and bottom in different sizes?
We support the idea of mixed sizing because every body is unique. You can choose different sizes for the top and bottom directly when placing your order on the website. And if you're in doubt, just message us on Instagram at @sunandsea.brand, and we'll help you find the perfect combination.
How to pay for an order?
All transactions are secure and encrypted. You can choose the method that works best for you:
Payment by Visa/MasterCard via Wayforpay — payment is made directly on the Wayforpay website; cards from both Ukrainian and international banks are accepted.
Prepayment for your order — the standard prepayment is 700 UAH. After payment, a manager will contact you to clarify all the order details.
We have ensured the process is as simple and straightforward as possible: just a few clicks, and your swimsuit is already in production.
Can I change or cancel my order?
You can cancel or change your order within 24 hours of placing it. We work quickly because we understand how important it is to receive your swimsuit on time. Once an order status changes to “Preparing for shipment,” it can no longer be modified. For all questions regarding orders, please message us on Instagram @sunandsea.brand.
Custom and promotional orders are non-refundable.
How long do I have to wait for my swimsuit?
Our swimwear is made to order within 2–5 business days. After that, delivery via Nova Poshta takes place (usually 1–2 days). During holiday periods or peak season, lead times may increase, but we always announce this on Instagram. Current lead times are also indicated on each product page.
Do you accept custom orders?
Yes, if the standard size chart doesn't fit, we can make a swimsuit according to your measurements. Such orders are processed individually via Instagram. A manager will clarify all details, help with your choice, and provide an estimate of the turnaround time. Custom orders take longer to produce, and the timeline is discussed on an individual basis. Such orders are not eligible for exchange or return.
DELIVERY
How does delivery within Ukraine work?
We ship orders exclusively via Nova Poshta to a branch. Delivery usually takes one to two business days after dispatch. All parcels are handed over to a courier, so the shipping cost includes an additional courier fee. Please note: for cash on delivery, Nova Poshta charges a 2% commission. Once the order is dispatched, you will receive a tracking number and will be able to track your parcel online. Shipping costs are paid by the recipient.
You can read more about the shipping policy in Ukraine here.
Do you ship internationally?
Yes, we ship orders worldwide via Ukrposhta or Nova Poshta. The cost and delivery time depend on the destination country and are calculated automatically during checkout. Shipping costs and any applicable customs duties are paid by the recipient.
You can read more about our international shipping policy here.
EXCHANGES AND RETURNS
What should I do if the swimsuit doesn't fit?
We understand that sometimes there can be issues with sizing or manufacturing defects. In such cases, we are always happy to help. To find out how to process an exchange or return, please check our policy at the link below.
ABOUT SWIMWEAR
Can I sunbathe in a swimsuit?
Yes, and that is precisely where its magic lies.
The fabric contains thousands of micro-pores that allow a measured amount of sunlight to pass through, providing an SPF protection level between 15 and 50. This allows the skin to tan evenly, even under the swimsuit.
For the best effect, we recommend the Monica model. Two-piece models have a higher level of protection, so the tan passes through them less intensely.
Don't forget to apply SPF cream to the exposed areas of your body and tan in comfort.
Will the swimsuit be see-through?
All our swimsuits feature thoughtfully designed, vibrant, and detailed prints. That is why they are opaque, even in water or under the sun.
However, please note: some prints have solid-colored areas that may be slightly translucent. This applies, in particular, to the following prints:
- Emerald Onyx
- Blue Onyx
- Golden Onyx
- Black Onyx
- BlackWhite
- Savanna
We recommend using these prints primarily for bikini sets or beachwear.
If you have any doubts about your choice, write to us on Instagram @sunandsea.brand.
How to care for a swimsuit?
Our swimsuits are crafted from a delicate, innovative fabric that requires special care. To keep it looking new for a long time, follow these simple rules:
- Hand wash in cold water
- No bleach
- Do not machine wash or tumble dry
- Do not wring or dry on hot surfaces or in direct sunlight
IF YOU STILL HAVE QUESTIONS
Do you have gift certificates?
Yes, we have both online and offline certificates — choose the format that is convenient for you.
We send the online certificate via email. You can order it by simply writing to us on Instagram @sunandsea.brand.
The offline certificate in stylish packaging can be ordered directly on the website in the “Certificates” section. Delivery is carried out according to the standard terms of Nova Poshta (1–2 days).
The certificate can be for a fixed amount or for any amount starting from 1000 UAH.
What is the most convenient way to contact you?
The fastest way is to write to us on Instagram @sunandsea.brand. We are always here and always happy to help and provide guidance.
We truly love our clients and really want you to feel like part of our Sun&Sea family. So write to us at any moment — we are here!